Current opportunities at FirstWorks
FirstWorks is a Providence, Rhode Island-based non-profit arts organization dedicated to enhancing the cultural, educational, and economic vitality of our community by engaging audiences with world-class performing arts and education programs. FirstWorks runs on partnerships- in our community, and on our team. We are committed to creating a safe and welcoming environment for everyone.
Careers
Administrative Coordinator
FirstWorks is a Providence, Rhode Island-based non-profit arts organization dedicated to enhancing the cultural, educational, and economic vitality of our community by engaging audiences with world-class performing arts and education programs, and as Founding Creative Partner for PVDFest, Providence’s premiere arts festival.
FirstWorks is seeking an Administrative Coordinator to support vital functions of the entire organization. The Administrative Coordinator assures smooth operations across office management, data, and programs. Qualified candidates will be skilled communicators, highly organized, capable of synthesizing complex information, be proficient in CRM/Databases and MS Office suite applications, and have an affinity for the arts. This is a full-time position. Occasional evenings and weekends based on the program schedule are required. Specific responsibilities include:
Administration:
- Oversee daily management of FW office, including telephone and reception, mail collection, office supplies
- Manage relationship with IT service, maintain office technology, provide tech support to staff
- Liaise with third party contractors for services, and coordinate with building management about
access, repairs, etc. - Maintain institutional calendars, staff communication systems (Asana, OneDrive), Standard
Operating Procedures - Serve as Board of Directors liaison to schedule meetings, write and send communications,
records, agendas, minutes, etc.; support new Board member on-boarding - Provide Human Resources support; staff searches, on-boarding, recruiting and helping to
supervise interns; schedule and track staff performance reviews - Working under the supervision of the Accountant/Bookkeeper, perform light bookkeeping
functions such as data entry and report generation, documenting and filing invoices/receivables;
provide support for annual audit - Support internal meetings through agenda development, meeting facilitation, minute taking,
circulating action items, and follow up on assignments - Database management including entry, database hygiene, pull various departmental reports,
modify system layout as needed, contract management and interface with CRM provider - Provide support for grant proposals and reports, annual campaign, donor cultivation and special
events as needed - Support to senior leadership with schedule management, coordinate and prep for external
partner meetings, conference scheduling, or assemble relevant copy/materials for partners
Marketing:
- Oversee Box Office management and Front of House; create show-specific box office events, monitor box office communications and assist patrons with ticketing, run sales reports, manage comp tickets and holds, and liaise with external box office vendors if applicable
- Set up and monitor Virtual Stage events via box office when applicable
- Implement marketing and cross-promotional efforts, including group sales, package and affinity
group pricing, and community outreach to partners and stakeholders - Coordinate distribution of marketing materials and media communications, including local event
listings and direct mail campaigns - Light video editing, including packaging of recorded Zoom events for web
Program:
- Support program logistics, including liaising with community partners
- Serve as Zoom admin for Virtual public engagements
- Attend partner planning meetings as needed
Desired Skills/Experience:
- Experience in arts administration, cultural non-profit organizations preferred
- Previous administrative, office management, or other relevant experience strongly preferred
- Excellent written and verbal communications skills
- Superior organizational ability and attention to detail
- Ability to troubleshoot and proactively remedy tech/database issues
- Ability to work independently and as part of a team
- Facile knowledge/user of software applications (i.e., word processing, spreadsheets, email,
search engines, databases), familiarity with SalesForce/Patron Manager, Asana, Microsoft 365,
QuickBooks preferred - Welcoming presence: ability to generate enthusiasm for the organization, elicit cooperation,
and get information over the phone, via email, and in person - Knowledge of Greater Providence, business community, creative community and some
experience in interacting with the nonprofit arts & culture sector a plus
Anticipated Salary: $40,000-$45,000
Anticipated hire date: ASAP
This is a full-time position.
To apply: Please submit a cover letter, resume, three writing samples, and three professional references to admin@firstworks.org
Benefits include health and dental insurance, vacation; and the ability to have an impact on creating access and engagement with the arts and bettering the lives of people in Providence and across Rhode Island.
FirstWorks is an Equal Opportunity Employer. We are committed to a diverse workplace. Women, gender nonconforming, persons of color, and persons with disabilities are encouraged to apply.
Communications Manager
FirstWorks is a Providence, Rhode Island-based non-profit arts organization dedicated to enhancing the cultural, educational, and economic vitality of our community by engaging audiences with world-class performing arts and education programs and is the Founding Partner and Co-Producer of PVDFest, Providence’s signature arts festival. FirstWorks’ public performances, whether with iconic guest artists or world-class local ensembles, are framed with extensive community interaction and provide pathways to opportunities for thousands of low-income students in Rhode Island.
The Communications Manager works with the FirstWorks team, including the Marketing Manager, and is responsible for developing and executing FirstWorks marketing strategy and messaging. Reporting to the Executive Artistic Director, they will develop and guide communications, website, and public relations messages and collateral to consistently articulate FirstWorks mission and brand. The Communications Manager will play a key role in managing external relations in the community. The appropriate candidate will be capable of serving as a unifying force and implementing communications plans at both the strategic and tactical levels.
Primary Duties & Responsibilities:
- Develop, implement, and evaluate the annual communications plan across all FirstWorks programs, for partners and audiences, in collaboration with the FirstWorks team
- Develop metrics and evaluation ROI for sales, brand, and engagement goals, in conjunction with the Executive Artistic Director to assure growth of brand awareness
- Steward community relationships and manage external communications
- Implement targeted marketing initiatives including traditional print and digital media, to effectively reach specific audiences and needs
- Perform marketing research, compile and analyze data on competitors and trends, generate regular reports on FirstWorks analytics and strategy effectiveness, take the lead on creating new strategies and relationships to drive revenues
- Manage the Marketing team, including experienced Marketing Manager and graphic designer
- Hire and supervise marketing contractors, effectively delegate tasks and oversee execution, clearly communicate expectations and goals, facilitate regular team meetings, and provide regular feedback
- Supervise media sponsor relationships, and community outreach to affinity organizations and local influencers
- Support and develop written content and image selection for branded emails, letters, social media posts and campaigns, offline marketing material, website content, ensuring overall messaging and brand uniformity
- Support and develop collateral resources across the organization with overall brand conformity, including Annual Report
- Ensure timely updates to the website, in collaboration with FirstWorks’ Marketing Manager
- Manage Marketing committee, prepare reports, and participate in Board of Directors meetings as needed
- Represent FirstWorks at events and within the community as needed
- Manage fiscal tracking of overall Marketing budget
Desired Skills/Experience:
- Relevant experience in developing marketing and communications strategies
- Experience working with cultural nonprofits and knowledge of arts marketing best practices preferred
- Proficient knowledge of social media platforms
- Relationship builder with the ability to represent the organization in conversations with sponsors, media partners and community leaders
- Ability to do strategy and planning, as well as implementation and execution
- Excellent writing/editing and verbal communications skills
- Excellent organizational abilities with keen attention to detail
- Track record of overseeing, prioritizing, and executing multiple deadlines
- Ability to generate enthusiasm for the organization, elicit cooperation, and get information over the phone, via email, and in person.
- Ability to understand presented projects and craft talking points as needed
- Ability to work independently and as part of a team
- Facile knowledge/user of software applications (i.e., Microsoft 365, Adobe, InDesign, DropBox), familiarity with SalesForce/Patron Manager, and Asana a plus
Anticipated Salary Range: $50,000-$70,000, full-time preferred, ¾ time and flexible work arrangements considered
Please submit cover letter, resume, three references and a work sample to admin@firstworks.org
Benefits include health and dental insurance, vacation; and the ability to have an impact on creating access and engagement with the arts and bettering the lives of people in Providence and across Rhode Island. FirstWorks is a fully vaccinated workplace, currently operating in-office and virtually. Employment is contingent upon proof of full vaccination against COVID-19.
FirstWorks is an Equal Opportunity Employer. We are committed to a diverse workplace. Women, gender nonconforming, persons of color, and persons with disabilities are encouraged to apply.
Internships
FirstWorks is uniquely positioned to create tailor-made internships opportunities for students interested in arts administration, marketing, education, production, and much more. Join our team to be part of captivating audiences with breath-taking performances and imagination defying spectacles, and connecting Rhode Island students with once-in-a-lifetime arts education opportunities. Together we are lifting all Rhode Islanders through the arts.
To learn more, contact: admin@firstworks.org
FirstWorks is an equal opportunity employer dedicated to building a culturally diverse, equitable, and anti-racist environment. FirstWorks has a fully-vaccinated workforce. Proof of COVID-19 vaccination or written documentation of a medical or religious exemption is required for employment.